Air Travel Management Services

• Country: Kenya
• Summary: Air Travel Management Services
• KET Ref No: 68856224
• Deadline: 17 Jul 2022
• Financier: Other Funding Agencies
• Purchaser Ownership: Government
• Tender Value: Refer Document
• Notice Type: Tender
• Document Ref. No.:
• Purchaser's Detail:
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• Description:
• Tenders are invited for Air Travel Management Services. Closing Date: 17 Jul 2022 Type: Consultancy SCOPE OF WORK This Scope of Work (SOW) describes the requirement for: Founded in 1956, the Danish Refugee Council (DRC) is Denmark-s largest, and a leading international NGO, supporting conflict-affected populations- refugees, internally displaced people (IDPs) and host communities in 40 countries around the world. The DRC East Africa and Great Lakes (EAGL) Regional office wishes to engage interested company/firm for Air Travel management services The successful travel agent shall provide prompt, and accurate international and domestic travel products and services to staff of DRC, other traveller-s authorized/accredited under the DRC, in accordance with the DRC Policies, Procedures and Guidelines. The products and services required by DRC shall basically include, but not be limited to, the following: 1. Scope of work The specific objectives are: i. Travel information and advisory services ii. Reservation and ticketing services iii. Airfares and airline routing /itineraries iv. Flight Cancellations/Rebooking and Refunds v. Management Reporting System vi. Transfer services The Travel Managing Company shall carry out the activities listed here below: 1.1 Travel information and advisory services The travel agency shall:** 1.1.1 Inform DRC upon booking confirmation, any flight/ticket restrictions, involuntary stopovers, hidden stops, and other possible inconveniences of the itinerary; 1.1.2 Provide DRC with on-line and offline relevant information on official destination (e.g. airport transfers, local points of interest, currency, restrictions/regulations, health advisories, security advisories, weather conditions, etc); 1.1.3 Provide 24 hours seven days- availability through telephone, fax and e-mail services to facilitate communications in case of emergency inside Greece or from abroad, 1.1.4 Notify travellers of airport closures, delayed or cancelled flights, security procedures, health precautions, as well as other changes that will affect or will require preparations from the travellers, sufficiently before departure time 1.2 Reservation and ticketing services 1.2.1 As a general policy, the travel agency shall, at the request of DRC immediately make bookings of the most direct and convenient routing and the most economical fare. 1.2.2 If the required travel arrangements cannot be confirmed, the travel agency shall notify the requestor for any such problem and present alternative routings/quotations for considerations 1.2.3 the requesting party of any such problem and present alternative routings/quotations for the traveller-s consideration; 1.2.4 For wait-listed bookings, the travel agency shall provide regular feedback on status of flight and continuously endeavour to secure confirmation; 1.2.5 Prior to issuing the tickets, the travel agency shall promptly send the detailed electronic itineraries, showing the following: 1.2.6 Ticketing deadlines, to avoid cancellations of bookings, 1.2.7 Accurate status of the airline on all segments of the journey 1.2.8 The fare type, 1.2.9 For restricted air tickets, the travel agency should provide the fare restrictions (validity, booking charges, routability, re-fundability etc.) 1.2.10 Tickets should be issued immediately upon receipt of the Travel authorization/Booking/Confirmation/Ticket PO. This might also include the delivery of travel related documents during conferences to participants
• Documents:

 Tender Notice