Executing Human Centered Design Research to Test the Applicability of Smartphone-Enabled Digital Financial Services

• Country: Kenya
• Summary: Executing Human Centered Design Research to Test the Applicability of Smartphone-Enabled Digital Financial Services
• KET Ref No: 57630353
• Deadline: 08 Oct 2021
• Financier: African Development Bank (AfDB)
• Purchaser Ownership: Government
• Tender Value: Refer Document
• Notice Type: Tender
• Document Ref. No.:
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• Description:
• Tenders are invited for Executing Human Centered Design Research to Test the Applicability of Smartphone-Enabled Digital Financial Services The services included under this project are - Human Centered Design Research - Structured to cover 375 women and 375 men to give a comparative baseline of how men and women access digital financial services (DFS) and inform unique value propositions for women. - Development of the technology/minimum viable product - design of the technology interface jointly with a group of 100 women (drawn from the 250) to ensure relevance to women informal traders, ease of use, factor literacy levels etc. - Test the minimum viable product - to be linked to existing DFS services of M-KOPA has, as part of completing the loop (the end-to-end process will inform future capital funding for designing varied micro-loan products required by women beyond the current range - subject to the additional debt financing Interested consultants may obtain further information at the address below during office hours 8.30 am - 5.00 pm GMT. Expressions of interest must be delivered electronically to the address below by 8 th October, 2021 before 5.00 pm GMT. Scope of the Assignment 3.1 Process Flow The technology firm will be expected to adopt the insights from the HCD work to build a process flow for the products that will be designed. The proposed is a high level basic flow for a customer borrowing cash from M-KOPA is as follows: 1. Present the customer with the list of available options and their pricing 2. Customer selects and option and expresses intent to borrow 3. Serve customer with Terms and Conditions and customer education and protection steps, recording their consent at each stage 4. Update customer-s account to reflect the new borrowing and or the balance after a loan repayment (based on the repayment timeframe and amounts) 5. Ensure that the assets that the customer is using to collateralize the loan are online and in a lockable state 6. Disburse the cash to the customer All of these steps must be completed in order to successfully lend cash to an M-KOPA customer. Steps 4-6 also form what is typically known as a “saga” or a “distributed transaction”, inasmuch as they should either all succeed or all fail. In particular we are sensitive to failure cases where either (a) the customer receives the cash from M-KOPA but their new borrowing status is not reflected on their account and/or devices or (b) the customer-s account and/or devices are updated correctly but the customer does not receive the cash. Naturally we are also sensitive to race conditions, such as the risk of accidentally paying out money to the customer multiple times. The technology firm will therefore work with M-KOPA to define and integrate the business rules that will manage loan approval, risks, error handling and security of the customer information.
• Documents:

 Tender Notice