Tender Details

Country: Kenya
Summary: Nairobi Shared Service Unit Customer Service Training
KET Ref No: 66286237
Deadline: 18 May 2022
Financier: Other Funding Agencies
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
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Description:
Tenders are invited for Nairobi Shared Service Unit Customer Service Training. CARE International is one of the world-s largest humanitarian organizations fighting global poverty working in over 90 countries. CARE East and Central Africa Regional Office is in Nairobi, Kenya. The Regional Office provides oversight to 9 countries within the region with diverse teams sitting in Nairobi. Prior to FY19, the regional office was receiving support services form CARE Somalia who since relocated their operations to Somalia. This warranted the need for a functional review for ECSARO which was complete in FY19 with the proposed structure that came into effect on July 1, 2020. One of the outcomes of the process was creation of a Shared Services Unit (SSU) to provide the Regional Office with centralized processes and services that were previously offered by CARE Somalia. The Shared Service Unit was incorporated in October 2019 with the need to provide support services to the region as well as align to the growing regional priorities. Overtime, there has been need to review the teams- operations and this led to a change management process recently concluded in October 2021. This was done to ensure the unit builds the competencies and capabilities needed to ensure efficient and effective service provision to our customers.
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Nairobi Shared Service Unit Customer Service Training - Kenya Tender

The CARE INTERNATIONAL, a Government sector organization in Kenya, has announced a new tender for Nairobi Shared Service Unit Customer Service Training. This tender is published on KenyaTenders under KET Ref No: 66286237 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2022-05-18.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.